Refund policy

Return & Refund Policy

Last updated: August 21, 2026

At BlackHours, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

The item must be unused, unworn and unwashed.
The item must be returned in its original condition.
Original tags, labels and packaging must be intact.
The product must not be damaged, altered or show signs of use.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, limited-edition releases, sale conditions or other reasons clearly mentioned on the product page.

Please check the product description before placing your order.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos or videos of the product and packaging so our team can review the issue.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days. The time taken for the refund to appear in your account may depend on your bank or payment provider.